Last updated: September 2026

These Terms and Conditions govern access to and use of the website madeiraquintadapaz.com, as well as accommodation bookings and other services made through it.

By using this website and, in particular, by completing a booking, the user declares that they have read, understood and accepted these Terms and Conditions and the specific conditions of the selected rate.

1. OPERATOR IDENTIFICATION

The website madeiraquintadapaz.com and the accommodation marketed under the name Quinta da Paz Living are operated by:

BARPOINT – CONSULTORES E SERVIÇOS, LDA
Portuguese Tax/Company No. (NIF/NIPC): 511 187 602
Accommodation address: Estrada Ponta da Oliveira, 27, 9125-035 Caniço, Madeira, Portugal
Local Accommodation Registration: 53891/AL
Email: booking@madeiraquintadapaz.com

Hereinafter referred to as “Quinta da Paz Living”, “we”, “us” or the “operator”.

2. PURPOSE

These Terms and Conditions set out the rules applicable to:

use of the website madeiraquintadapaz.com;
availability searches and bookings made through the website;
the contracting and payment of stays at Quinta da Paz Living;
use of the accommodation units, facilities, equipment and common areas; and
the contracting of any additional services made available by Quinta da Paz Living.

The specific conditions shown during the booking process, including price, dates, occupancy, cancellation, prepayment and other characteristics of the selected rate, form an integral part of the booking contract.

If there is any inconsistency between these Terms and the specific conditions of a particular rate or booking, the specific conditions shown to the guest before the booking is confirmed shall prevail, except where mandatory law provides otherwise.

3. BOOKING ENGINE

The website uses technology provided by Ynnov for, among other functions, displaying availability and managing and processing bookings.

Use of this technology does not change the identity of the accommodation service provider.

Unless expressly stated otherwise, the accommodation contract resulting from a booking made through madeiraquintadapaz.com is entered into directly between the guest and BARPOINT – CONSULTORES E SERVIÇOS, LDA.

Ynnov acts as a technology service provider and not as the provider of the accommodation.

Certain operations, including electronic payments, may be carried out through external providers duly integrated with the booking engine.

4. BOOKING PROCESS

To make a booking, the user must select through the booking engine:

the required dates;
the accommodation unit;
the number and, where requested, the ages of the guests;
any additional services;
the preferred rate; and
an available payment method.

Before the booking is completed, the total price or the method used to calculate it, the payment conditions and the applicable cancellation conditions will be displayed.

The user is responsible for carefully checking the information entered and the rate conditions before confirming the booking.

A booking is considered confirmed once a booking confirmation has been issued, normally by email.

A mere availability search or commencement of a booking process does not guarantee accommodation availability.

5. BOOKING HOLDER AND MINIMUM AGE

The booking holder must be at least 18 years old and have legal capacity to enter into the contract.

The minimum age for check-in is also 18.

The booking holder is responsible for:

the truthfulness and accuracy of the information provided;
compliance with these conditions;
the persons included in the booking; and
the conduct of the other guests during the stay.

Where required to comply with legal obligations, identification documents and other guest information may be requested.

6. ACCOMMODATION UNITS AND OCCUPANCY

Quinta da Paz Living comprises several accommodation units which are marketed separately.

Unless expressly stated otherwise, booking one unit does not grant exclusive use of the entire property or its common areas.

The maximum occupancy of each unit is the occupancy stated during the booking process.

Persons not included in the booking may not stay overnight or remain at the property without prior authorisation from Quinta da Paz Living.

7. PRICES

All prices displayed on the website are expressed in euros (€).

The price applicable to the stay is the price displayed during the booking process, taking into account:

the selected dates;
the accommodation unit;
the number and ages of guests;
the selected rate;
additional services; and
any applicable promotions.

Taxes legally included in the price will be presented in accordance with applicable law.

Municipal or tourist taxes which are legally charged separately may be added to the booking price.

8. TOURIST ECOTAX

Stays at Quinta da Paz Living are subject to the Tourist Ecotax imposed by the Municipality of Santa Cruz, in accordance with the municipal regulation in force.

As at the date of the latest update of these Terms and Conditions, the Tourist Ecotax is €2 per guest per night, for a maximum of 7 consecutive nights per stay, corresponding to a maximum of €14 per guest.

Children under 13 years of age are exempt from the Tourist Ecotax, as are any other situations of exemption provided for in the applicable municipal regulation.

The tax may be charged separately from the accommodation price, in accordance with the rules set by the Municipality.

If the Municipality of Santa Cruz changes the amount, exemptions or conditions of the Tourist Ecotax, the legal rules in force on the date of the stay shall apply.

9. PAYMENTS

The payment methods actually available will be shown to the user during the booking process.

Depending on the selected rate, the following may be required:

full payment at the time of booking;
partial payment or a deposit;
payment at a later date; or
another payment arrangement expressly indicated during the booking process.

Where payment is processed through an external provider, that provider’s security measures and, where relevant, its terms will apply.

A booking may be cancelled if a payment due is not made within the stated deadline.

Payment conditions used by Booking.com or other external platforms apply exclusively to bookings made through those platforms and not to bookings made directly through madeiraquintadapaz.com.

10. CANCELLATION AND PREPAYMENT

Cancellation and prepayment conditions may vary depending on the accommodation unit, rate, dates, season or selected promotion.

The policy displayed during the booking process and included in the confirmation is the policy applicable to the relevant stay.

Rates may include, among others:

free cancellation until a specified date;
partially refundable rates;
non-refundable rates;
rates subject to prepayment; or
special promotional conditions.

Guests should carefully review these conditions before completing a booking.

Where cancellation charges apply, they may be deducted from amounts already paid or charged using the authorised payment method, in accordance with the conditions accepted at the time of booking.

11. BOOKING CHANGES

Requests to change dates, accommodation unit, occupancy or other booking details are subject to:

availability;
the conditions of the rate originally selected; and
the prices applicable to the new requested conditions.

A change will only be considered accepted once confirmed by Quinta da Paz Living.

12. NO-SHOW

A no-show occurs when the guest does not arrive on the scheduled arrival date without having cancelled in advance.

In the event of a no-show, the conditions of the booked rate will apply and the guest may not be entitled to a refund of amounts paid.

13. RIGHT OF WITHDRAWAL

The general right of withdrawal applicable to certain distance contracts does not apply to contracts for the provision of accommodation for non-residential purposes where the contract provides for a specific date or period of performance, in accordance with applicable law.

Accordingly, an accommodation booking for specified dates does not automatically benefit from a 14-day free cancellation period.

Cancellation is subject to the specific conditions of the selected rate.

14. CHECK-IN

Check-in must take place between 14:00 and 23:00.

Guests must inform Quinta da Paz Living in advance of their expected arrival time.

Where available, this may be done through the special requests field in the booking or by email at booking@madeiraquintadapaz.com.

Arrival requests outside the normal check-in hours are subject to prior confirmation.

15. CHECK-OUT

Check-out must take place between 07:00 and 11:00.

Late check-out requests are subject to availability and prior authorisation and may incur additional charges.

Remaining in the unit after the check-out deadline without authorisation may result in additional charges.

16. CHILDREN

Children of all ages are welcome.

For pricing and occupancy purposes, guests aged 18 or over are considered adults.

The correct number of children and their ages must be provided at the time of booking so that the applicable occupancy and price can be calculated.

17. COTS AND EXTRA BEDS

For children aged 0 to 2 years, a cot may be provided on request at a charge of €20 per child, per night.

Unless otherwise stated, the cot charge is not included in the base accommodation price and must be paid separately.

The number of cots available depends on the selected unit and all requests are subject to availability.

Extra beds are not available.

18. PETS

Pets are not allowed at Quinta da Paz Living.

This rule does not affect rights recognised by law in relation to assistance dogs or other legally protected situations.

19. NO SMOKING

Smoking is not permitted inside the accommodation units or in any other indoor areas where smoking is prohibited.

Guests must comply with signs and instructions at the property concerning areas where smoking is or is not permitted.

Extra cleaning or repair costs resulting from a breach of this rule may be charged to the guest in accordance with the damage policy.

20. PARTIES AND EVENTS

Parties or events are not permitted without the prior express authorisation of Quinta da Paz Living.

In particular, stag, hen or similar parties are not permitted.

Any event authorised in advance may be subject to specific conditions and charges.

21. QUIET HOURS

Quiet hours must be observed between 23:00 and 06:00.

During this period, guests must avoid noise or any conduct likely to disturb other guests or neighbours.

This rule is without prejudice to any other noise restrictions imposed by applicable law.

22. GUEST CONDUCT

Guests undertake to use the accommodation units, equipment, furniture, garden, swimming pool and other areas responsibly.

Conduct which may do any of the following is not permitted:

put persons or property at risk;
cause damage to the property;
disturb other guests or neighbours;
breach the law; or
compromise the safety or normal operation of the accommodation.

In serious cases, Quinta da Paz Living may terminate the stay, without prejudice to mandatory consumer rights and any liability for damage.

23. SWIMMING POOL

Unless expressly stated otherwise for a particular booking, the outdoor swimming pool at Quinta da Paz Living is shared by guests staying in the different units.

The swimming pool must be used prudently and in accordance with the safety rules made available at the property.

Children must remain under appropriate adult supervision.

Glass or any object capable of creating a hazard must not be used in the pool area where prohibited by the rules displayed at the property.

For safety, maintenance, weather-related or other justified reasons, the pool may be temporarily closed.

24. GARDENS AND COMMON AREAS

Gardens, circulation areas, parking and other common areas must be used with due regard for other guests, the property and the applicable rules of use.

Use of a common area does not give a guest any right to exclusive use of that area.

25. PARKING

Quinta da Paz Living provides free private on-site parking, subject to available capacity.

The provision of parking does not constitute a vehicle deposit, custody or surveillance service.

Guests must park only in permitted areas and must not obstruct circulation or the use of other spaces.

26. DAMAGE

Guests are responsible for damage caused by themselves or by persons included in their booking to the accommodation, furniture, equipment or other facilities.

In accordance with Quinta da Paz Living’s damage policy, where damage is caused during the stay, the guest may be asked to pay an amount of up to €300 after check-out.

Whenever possible, identified damage and the corresponding costs will be communicated to the guest.

This provision does not cover normal wear and tear resulting from proper use of the facilities and equipment.

27. CLEANING AND CARE

Units are provided in appropriate conditions of cleanliness and use.

Guests must keep the accommodation in a reasonable state of cleanliness and care.

Daily cleaning during the stay is not included unless expressly stated in the booking or contracted separately.

Costs arising from manifestly abnormal soiling or damage may be charged where duly justified and in accordance with applicable rules.

28. PERSONAL BELONGINGS

Guests are responsible for the proper safekeeping of their personal belongings during the stay.

Quinta da Paz Living shall not be liable for the loss, theft or damage of belongings where such event is not legally attributable to it.

Items found after check-out may be kept for a reasonable period.

Packaging and shipping costs for forgotten belongings shall be borne by the guest.

29. SERVICES AND SPECIAL REQUESTS

Special requests, including those relating to arrival time, cots, airport transfers, specific needs or other services, are subject to availability.

Including a request in the comments or special requests field does not automatically mean that it has been accepted.

A service is only considered confirmed once expressly accepted by Quinta da Paz Living.

Some services may incur additional charges.

30. ACCOMMODATION UNAVAILABILITY

If, due to exceptional and justified circumstances, the booked unit cannot be made available, Quinta da Paz Living will seek, as appropriate in the circumstances, to:

provide an alternative unit of equivalent or higher standard;
propose suitable alternative accommodation;
allow a change of dates; or
refund paid services that cannot be provided.

The solution adopted will always take into account the guest’s rights under applicable law.

31. FORCE MAJEURE

Quinta da Paz Living shall not be liable for delays or inability to perform directly resulting from events beyond its reasonable control, including natural disasters, fires, severe storms, earthquakes, conflicts, acts of public authorities or widespread interruptions of essential services.

This provision does not affect any mandatory rights granted to consumers.

32. WEBSITE OPERATION

Quinta da Paz Living will seek to ensure the proper operation of the website and booking engine, but cannot guarantee uninterrupted availability or the complete absence of technical errors.

Temporary interruptions may occur due to maintenance, updates, communications, technology providers or other technical circumstances.

Any obvious technical error, including an error concerning price or availability, will be communicated to the user as soon as reasonably possible and an appropriate solution will be sought.

33. THIRD-PARTY LINKS AND SERVICES

The website may integrate or provide links to third-party services, including booking engines, payment systems, maps, social networks or other online services.

Use of those services may be subject to their own terms and privacy policies.

34. INTELLECTUAL PROPERTY

Unless otherwise indicated, the text, photographs, videos, logos, graphic elements, design and other content of madeiraquintadapaz.com belong to BARPOINT – CONSULTORES E SERVIÇOS, LDA or are used with the authorisation of the relevant rights holders.

Their reproduction, distribution, alteration or commercial use is not permitted without prior authorisation, except where allowed by law.

35. PERSONAL DATA PROTECTION

Personal data collected through the website, booking engine or during the stay will be processed in accordance with applicable personal data protection law, including the General Data Protection Regulation (GDPR).

Data may be processed, in particular, to:

respond to enquiries;
process and manage bookings;
provide the contracted accommodation and services;
process payments;
communicate with guests;
issue accounting and tax documents;
comply with legal obligations relating to accommodation activities;
ensure the security of services and systems; and
establish, exercise or defend legal rights.

Technology providers, including Ynnov, payment service providers, web hosting providers, communications providers and other suppliers necessary for the provision of services may be involved in these processing activities.

Detailed information on data processing, legal bases, retention and data subject rights is set out in the website Privacy Policy.

36. COOKIES

The website may use cookies and similar technologies that are necessary for its operation.

Non-essential cookies, including analytics, advertising or external functionality cookies, will only be used in accordance with applicable consent requirements.

Detailed information is available in the website Cookie Policy.

37. COMPLAINTS BOOK

Quinta da Paz Living provides access to the Portuguese Complaints Book in accordance with applicable law.

Consumers may also use the Electronic Complaints Book through the official platform made available for this purpose.

A link to the Electronic Complaints Book must be displayed prominently on the website.

38. ALTERNATIVE DISPUTE RESOLUTION

In the event of a consumer dispute, guests may first contact Quinta da Paz Living at booking@madeiraquintadapaz.com.

Without prejudice to recourse to the legally competent courts, consumers may use the competent alternative consumer dispute resolution body.

For the Autonomous Region of Madeira, the Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira – CACC RAM may be applicable.

Consumers may consult up-to-date information about alternative dispute resolution bodies through the official channels of the competent authorities.

39. COMPLAINTS RELATING TO THE STAY

Where a problem relating to the accommodation is identified, the guest should, whenever possible, report it to Quinta da Paz Living during the stay so that it can be assessed and, where possible, resolved.

For this purpose, guests may use booking@madeiraquintadapaz.com.

This provision does not limit any statutory consumer rights.

40. CHANGES TO THESE TERMS AND CONDITIONS

Quinta da Paz Living may amend these Terms and Conditions where necessary as a result of legal, commercial, operational or technological changes.

The version applicable to a booking will, in principle, be the version in force at the time the booking was confirmed.

Subsequent amendments will not retroactively affect bookings already entered into, unless they result from mandatory legal provisions.

The date of the latest update will be stated at the beginning of this document.

41. SEVERABILITY

If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable, the remaining provisions shall continue in force to the fullest extent permitted by law.

42. GOVERNING LAW AND PREVAILING VERSION

These Terms and Conditions and accommodation contracts entered into through madeiraquintadapaz.com are governed by Portuguese law.

Disputes shall be submitted to the authorities or courts having jurisdiction under applicable law, without prejudice to mandatory consumer protection rules.

These Terms and Conditions are made available in Portuguese and English. In the event of any discrepancy in interpretation between the two versions, the Portuguese version shall prevail, without prejudice to mandatory consumer rights.

43. CONTACT DETAILS

Quinta da Paz Living
BARPOINT – CONSULTORES E SERVIÇOS, LDA
Portuguese Tax/Company No. (NIF/NIPC): 511 187 602
Local Accommodation Registration: 53891/AL
Estrada Ponta da Oliveira, 27
9125-035 Caniço
Madeira, Portugal
Email: booking@madeiraquintadapaz.com